IT Customer Svc Specialist 1
Springfield, MA 01111
In this role, you' ll be first point of contact for all technical support issues for the company website in a high-volume call center environment. The Specialist guides, assists, coordinates and follows-up on client questions, problems or malfunctions of website including registration issues, password resets, and troubleshooting loading errors. When unable to troubleshoot the issue, you' ll consult with higher-tier resources for help.
- Strong knowledge of web operations
- Good analytical and communication skills with sound judgment
- Ability to work effectively with client and other Systems Division staff
- Experience in an IT call center preferred
Meet Your Recruiter
Building upon her managerial experience in retail fashion, Stephanie is a pro when it comes to recruiting and interviewing applicants. And even better, she has a strong grasp on what it means to deliver excellent customer service. Aside from meeting with applicants and helping to match them with careers, Stephanie happily accepts some of the more tedious administrative tasks because she loves working with numbers, charts, and metrics.