IT Customer Svc Specialist 1

Springfield, MA 01111

Employment Type: Temporary Specialization: Administrative Job Number: 14876

Job Description

Are you an IT pro with a knack for customer service? This temp role could be the perfect match! It' s set to last through mid-June but could get extended beyond that. Great foot in the door with this major employer!

In this role, you' ll be first point of contact for all technical support issues for the company website in a high-volume call center environment. The Specialist guides, assists, coordinates and follows-up on client questions, problems or malfunctions of website including registration issues, password resets, and troubleshooting loading errors. When unable to troubleshoot the issue, you' ll consult with higher-tier resources for help.

Requirements
  • Strong knowledge of web operations
  • Good analytical and communication skills with sound judgment
  • Ability to work effectively with client and other Systems Division staff 
  • Experience in an IT call center preferred 

Meet Your Recruiter

Carolyn Marchese
Placement Specialist

Like many of us in the industry, Carolyn fell into staffing by chance. At the time, she was working for an individual who recommended that Carolyn go see his wife, who was a manager in the staffing industry. Something about her people skills and her energy just seemed to him like staffing could be a perfect career path for her, and he was right! In 2015, she brought her expertise to the Johnson & Hill team. For Carolyn, it’s the interaction with people that keeps her engaged in the profession; she thrives on satisfying job seekers and fulfilling the needs of her clients. 

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